The modern customer support tool for your business
AI assistant, omnichannel support desk, knowledge base. Everything you need for seamless customer support, all in one place.
Trusted by 15,000+ businesses
Cut down on support questions with Captain, your AI assistant
Captain is Superblock's built-in AI agent that helps your agents work faster, respond smarter, and connect with customers in a more personal way. Every conversation flows better and gets resolved quicker.
Automate conversations with Captain
Reduce support volume with our AI agent that learns from your help center, chats, and FAQs to answer common questions efficiently.
Boost productivity with Captain Copilot
With Copilot on your side, get smart answer suggestions, instant access to past conversations, and quick lookups from help articles.
Captain helps agents respond to customers in their native language, providing smooth translations so everyone feels understood.
With a significant portion of our sales happening through chat, if our core customer support platform isn’t accessible, it’s a crisis. Superblock has been essential in ensuring this critical system remains dependable and central to our customer operations.
Prateek Jogani, Co-founder & CTO, FairDee
Read the case study →
Omni-channel support deskKeep all your customer conversations in one place.
Superblock lets you support customers across your website, email, social media and messaging platforms like Facebook, Instagram, Telegram, Line etc — all from one place.
Create a live chat widget that fits your brand
Customize colors, language, text, and design to fit your brand effortlessly. Engage with customers in a way that feels authentic.
Engage with your customers on WhatsApp
Send rich content messages, share updates, and build personal connections.
Solve custom use cases with our API
Extend Superblock with custom integrations using our developer APIs.
How can we help you?
Superblock has transformed the way we engage with our customers. It’s omni-channel feature allows us to manage conversations simultaneously across multiple channels.
I’ve used Superblock at my previous companies and continue to rely on it today at Converso. After years as a happy customer, I can confidently say it’s an indispensable tool for any customer-focused business.
Ariel Lambrecht,
Founder of 99 – Brazil's first unicorn and Converso
Knowledge base
Deliver smooth self-service experiences with our Help Center.
Help customers find answers fast with a flexible, easy-to-use knowledge base. Customize it to match your brand and give them a smooth 24x7 self-service experience.
Personalise content for every customer segment
Write personalised content for each segment of your customers. Whether you manage multiple brands or products, create dedicated portals for each and manage them easily.
Improve content discovery with AI powered search
Easily find content with our AI-powered search built for natural conversational queries.
Custom domain with SSL certificate
Get your auto-generated SSL certificate and set your domain to superblock.help for a professional, secure knowledge base.
Portal Management
The ice cream shop
superblock.help/handbook
The Burger gang
superblock.help/user-guide
SSL Certificate: Secure access guaranteed for custom domains
Super impressed with @superblockapp – another open source win. The out of the box help center/docs is clean. I should publicly state – We love superblock. The experience is great!
Aron Wagner, CEO, American Cloud
Secure, extensible, open-source
Proudly open source - host on your own infrastructure and own your data
Open-source, self-hosted
Host Superblock on your own server. Own your customer data and stay fully compliant with regulatory standards.
25k
Stars on GitHub
300+
Contributors
Secure personnel
Secure development
Secure testing
Cloud security
SOC 2 Type II compliant
With strict protocols in place, you can trust us to protect your information with confidence.
Trusted by 15,000+ businesses